Clé Morse à double palette CW Keyer Mini

I ordered the rose color key and they sent me a gray color key. Instead of exchanging the key for the correct one you emailed me with an unacceptable option.
Very bad customer service.

The key is very well built. Adjusting was easy and has not changed. Highly recommend.

Beautiful key. Very well made. Smooth operation. Do you have a steel base for this key?

As a ham radio operator (AB2EW) who operates Morse Code (CW) exclusively, I am always looking out for keys and paddles, especially those that can be installed easily into a portable station. There are plastic keys on the market that do reasonably well, but this dual-paddle mini-key represents a significant improvement over any other key on the market for portable operation. First, the key is made of stainless steel, and is rugged and hefty. Next, and most importantly, the key uses real contact points to make the dits and dahs, and it is easy to precisely adjust the contact spacing with the included tools (a hex wrench and an Allen wrench). They even include a spare contact set in case you wear out the original set (unlikely). The key-press tension is preset with internal magnets and feels very good in my CW operation (20-25 wpm). The three base magnets are strong. All you need to do is figure out where you will place the key in your station. Some people will let the key rest on top of their transceiver; I opted to use a thin plate of 5" x 7" galvanized steel as a base for the key. I used a laminating sheet to cover the sharp corners of the base, and I placed a non-slip rubber pad under the base. I have used this key on the air and it feels great, perhaps not as good as my full-size Kent, Bencher or Vibroplex paddle keys, but close. Certainly this key is the best I've tried for its size. Highly recommended.